Tuesday 14 June 2011

Unwanted Lines in Sales order -ATO Model Configuration

In the recent configurator implementation ,we faced a unique issue. The issue is the moment you configure a model in the configurator and return back to order management ,The lines explode based automatically based on the profile option OM :Show line details ,Suppose if the ATO Model is modelled in such a way that there are many models and option classes in it ,You would end up seeing all the extra model ,option class in the sales order lines which our customer service did not like it and it was a pain for them to see which are really the options they have chosen .

Though we fixed it thru a personalization solution ,i found it intresting that this issue is already been logged as ER with oracle (Back in 2005 and yet not released !!!!) ..Refer ER 4905024

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