Customer Service cannot change Bill-To -This is one of the common requirement i heard among few clients .It does makes sense.As per SOX guidelines , a person who takes an order should not be able to chnage the Bill-To ,However there is no out of box solution for this .except to go to personalization or custom.pll change ,
It is also true that a person who creates the ship to in customer master should not be able to create the Bill to .This is also a SOX Violation ,These small issues might not look big from IT side ,But when it comes to business ...these are some real gaps .and could potentially result in a Big problem !!
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